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We Asked A Property Manager How She Used AI. Then We Asked A Bot

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When Chrissie Rivers was seeking to conduct a market survey of reasonably priced housing in Phoenix, she turned to synthetic intelligence to do the job.

She began by asking the machine for an evaluation, however it despatched again a story explaining the market. Then she wanted information. AI can try this, too.

“I then requested it to provide me the info that I’d enter [into] an excel spreadsheet and that obtained it cooking,” Rivers, a strategic advertising and marketing guide with Dominium, informed Inman.

It was simply one among some ways Rivers and others say property managers — particularly these working at scale, say, in an condominium constructing — can use newly refined but ultra-powerful instrument of synthetic intelligence to turn into extra environment friendly.

Chrissie Rivers | Dominium

“Property administration firms are tasked with managing an enormous array of properties, from business buildings to residential items,” Rivers stated. “One space the place these firms can profit from the newest know-how is by using synthetic intelligence (AI) to assist them streamline their operations, save time and carry out analysis extra effectively.”

We requested Rivers for a rundown of how property managers can use AI to avoid wasting money and time. Then we requested ChatGPT. Right here’s what they each stated.

Streamline upkeep requests

Upkeep is among the commonest points and vital challenges property administration firms face from everyday, Rivers stated.

Tenants make upkeep requests starting from minor repairs to main renovations, and property managers have to trace and handle decision of any given problem. It may be a major activity.

“With AI, nonetheless, property administration firms can streamline the upkeep request course of and be sure that all requests are handled promptly and effectively,” Rivers stated.

“Through the use of AI-powered chatbots, tenants can simply submit their upkeep requests on-line, which might then be robotically sorted and prioritized primarily based on the severity of the problem,” she added. “The chatbot may even recommend options to widespread upkeep issues, similar to repair a leaky faucet or unclog a drain, saving the property administration firm time and assets.”

Improve tenant screening

One other activity each property supervisor will face is tenant screening. That’s one more supply of paperwork to trace and prioritization to set that may be dealt with by AI, Rivers stated.

Credit score reviews, employment verification and rental historical past can all be collected robotically and analyzed, she stated.

“For instance, AI can use machine studying algorithms to guage an applicant’s credit score rating, employment historical past, legal document and social media presence,” Rivers stated. “This might help property administration firms make extra knowledgeable selections about who they permit to hire their residences.”

Enhance hire assortment

Late or missed hire disrupts a property’s money move and may complicate the connection between tenants and landlords by way of authorized disputes.

“Through the use of AI-powered software program, property administration firms can ship automated reminders to tenants about hire funds, observe late funds and even provide incentives for early funds,” Rivers stated. “The software program may also robotically generate monetary reviews, lowering the effort and time required for administrative duties.”

Optimize advertising and marketing and promoting

There are such a lot of methods to market a property to draw tenants that it will probably truly be overwhelming for property managers, Rivers stated.

Why not have AI give up-to-date reviews on client habits and preferences?

“AI might help property administration firms determine the simplest promoting channels, similar to social media platforms or on-line marketplaces,” Rivers stated, “and create focused advertising and marketing campaigns primarily based on the pursuits and desires of their target market.”

Predictive analytics for upkeep

That is the place AI performs the lengthy sport, giving property managers the facility to trace upkeep requests over time to offer predictive analytics for when items ought to be anticipated to wish repairs.

“This permits property administration firms to schedule preventative upkeep earlier than a breakdown happens, lowering the necessity for emergency repairs and minimizing disruptions for tenants,” Rivers stated.

What does ChatGPT say?

We determined to go to the supply to see what it needed to say about property managers utilizing AI to turn into extra environment friendly and higher at their jobs. The whole lot beneath was written by ChatGPT.

Automating widespread tenant inquiries: ChatGPT may be programmed to reply widespread tenant inquiries similar to hire cost, lease renewal, upkeep requests, and move-in/move-out procedures. This might help property managers save time and scale back the quantity of inquiries that have to be dealt with manually.

Streamlining communication: ChatGPT can be utilized to ship automated reminders to tenants about upcoming hire funds or upkeep appointments. This might help scale back missed funds and missed appointments, resulting in a extra environment friendly operation general.

Offering 24/7 assist: ChatGPT can present tenants with assist 24/7, even outdoors of normal enterprise hours. This might help scale back the workload on property managers and allow them to reply to pressing requests extra rapidly.

Producing reviews and analytics: ChatGPT can be utilized to generate reviews and analytics on tenant interactions, which might help property managers determine areas the place they’ll enhance effectivity and supply higher customer support.

Helping with tenant screening: ChatGPT may be programmed to help with tenant screening by offering details about the appliance course of and necessities, accumulating tenant info, and answering widespread questions on tenant screening standards.

Electronic mail Taylor Anderson

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